Asurvio’s Net Promoter Score (NPS), an indicator of a customer’s willingness to recommend a company’s services, jumped 50% over last year, signaling the company’s strong commitment to its products and customer service. The NPS score of +33 came from respondents among its consumer users for products DriverSupport and Solve iQ.
“Our NPS score reflects our team’s dedication to delivering top-notch service for our customers,” said Bogdan Odulinski, VP of Strategy and Partnerships. “Seeing our score increase shows how much trust our customers place in us to help solve their PC issues.”
NPS is the gold standard of customer experience metrics, used my millions of companies to track how they’re perceived by their customers. This score is a measure of customer loyalty and satisfaction, calculated by asking customers to rate their likelihood to recommend the product to others on a scale of 0 to 10.
Asurvio’s NPS of +33 marks a significant increase from its score last year and tops many leading tech brands, such as Google (11), Adobe (25) and Dell (28), according to Customer Guru. Asurvio boasts a robust collection process for receiving input at different stages of the customer journey.
“We have a strong commitment to constantly improve our product and the services we provide for our customers,” said James Whiteis, VP of Operations and Customer Service. “We pride ourselves on customer service, and we will look to increase our NPS moving forward.”
Asurvio was founded in 1996 to serve consumer needs surrounding Windows PC device updates, privacy protection and online safety. Asurvio is the global trusted driver update authority, and the company has produced some amazing and ingenious proprietary software for use in custom user interfaces and intelligence containing databases for driver update functionality.