Services We Provide

Enterprise Services

IT Directors and CIOs have recognized that traditional imaging and Microsoft-prescribed deployment methodologies are expensive and cumbersome.

Drivers are central to minimizing the costs and deployment times associated to Windows 7 deployments. Whether you are using Microsoft Systems Center, Microsoft Deployment Toolkit or any other third party deployment software, the challenges are the same.

  • Finding the officially supported drivers for each make and model machine (and revisions of those models) is time consuming.
  • Staging driver installation within the context of Microsoft Systems Center and other deployment software is challenging, time consuming and fraught with trial and error.
  • Each manufacturer publishes driver updates further complicating the deployment staging processes.

Simplifying OS Image Deployment for the Enterprise

Asurvio’s Enterprise partners and APIs enable alternate deployment processes that:

  • Simplify image creation
  • Reduce image proliferation
  • Minimize image size
  • Minimize image deployment time

Across the 6 top selling Enterprise Desktop Manufacturers (Dell, HP, Acer, IBM/Lenovo including Toshiba and Sony), our data shows the following statistics:

  • 32% of active systems have an average of 4 out of date drivers and device associated software.
  • 4% of active systems have non functioning devices due to missing drivers or device associated software.

Our experience with enterprise customers and device manufacturers has shown us that while desktop support incidents related to drivers and device associated software are under reported by the service desk. The fact that device related root causes and remediations are routine events is simply not recorded in call logs.

The Patch Management Coverage Gap

While patch management is central to all enterprise desktop maintenance and compliance strategies, driver and device associated software maintenance has represented a major coverage gap since the advent of the industry.

Our continuously updated database and device matching intelligence enables enterprises to bring their desktops up to the latest manufacturer-supported software and configurations.

Service Desk/Call Center Event Analysis

  1. New Device Inserted
    • Examples include first time dock of laptop or plugin of USB peripheral such as printer/scanner/camera or other device. This use case is increasing as telecommuting trends ramp.
  2. Driver Missing
    • Microsoft does not keep up with new devices created post OS RTM (Windows Update is also limited).
  3. Find Drivers (2-4 Minutes)
    • Device model/version identification challenging without desk side visit.
    • Self-Help web sites generally difficult to navigate/search.
  4. Determine Correct Driver (2-3 minutes)
    • Multiple sources and versions often require trial and error processes.
  5. Provision Drivers (2-3 minutes)
    • Enterprise users generally do not have admin permissions required to install drivers requiring service desk intervention.

How We Reduce Service Desk Costs with Self-Help Enablement

  1. New Device Inserted
    • Examples include first time dock of laptop or plugin of USB peripheral such as printer/scanner/camera or other device.
  2. Driver Missing
    • Microsoft does not keep up with new devices created post OS RTM (Windows Update is also limited).
  3. Find/Determine/Provision Correct Driver
    • Asurvio enables self-help and automation both avoiding service desk interaction and minimizing resolution time.